FAQ

All our paper products are made from waste from the graphic industry. We actively look for residual materials and examine them in detail. After that, we start thinking of our design and the beautiful products and planning tools we could make of the available materials. This makes our production process different from the usual process. We start from the available waste materials before we start designing our product.

We do not add new paper, so there is no new waste created. Sustainability is in the DNA of Redopapers. We apply our sustainable approach to every aspect of our company. For example: we ship orders in used paper materials, we use ecological paper tape to seal your orders and we limit our transportation as much as possible. 

No, we do not extract new raw materials, instead we use existing materials. Within every industry - in our case the graphic industry - raw materials inevitably end up being waste. That's the point where we change direction. By giving new life to paper waste from print companies and cultural institutions, we are getting closer to a circular economy. Besides: we love paper! This specific way of working gives us the opportunity to process beautiful sheets of old paper into a practical and aesthetically unique design product.

Yes, the covers of our agendas and booklets are made from plastic banners from the cultural sector. In our blocnote we also glue fabric remnants of (fashion) designers.

Although paper is our main raw material, we consistently look for waste streams to give new purpose to.

Redopapers produces locally. Our raw materials come from local print companies and cultural houses. Almost all steps in our production process take place in and around Antwerp. 

Redopapers cooperates with the non-profit organisation Katrinahof, Koca and the ZNA Psychiatric Hospital Stuivenberg. People in a socially vulnerable position help us in our studio. We provide defined tasks, based on their personal talents. They are an indispensable link in our production process.

We start from waste. First we look for the available waste streams, only then we start designing our product. 

The selection of the paper we use is done personally and by hand at local print companies. The prints that are chosen determine the identity of our planners, to-do lists and notepads. It is incredibly exciting to cut different misprints each time. The result that emerges is always surprising. This way, every product is unique.

At print company Zwartopwit, we print our designs directly on their paper waste streams. This means an enormous amount of time saved for Redopapers and above all: less paper waste. Curious how this works exactly? Read more about it here.

In our notebooks that have a coptic binding - the blank notebook and bullet notebook - you can see a chain stitch on the back of the book. The coptic binding ensures that the book falls flat open. This way, you can make full use of every page. The binding is firm, but also offers a lot of flexibility.

Most of our products consist of a mix of paper types. The variation in weight and structure gives a surprising end result. All paper types are uncoated and therefore easy to write on. Both with a normal pen, a fountain pen and a pencil. Of course, we cannot guarantee that every paper type will suit you well.

We use original binding and gluing techniques to design a beautiful product. Therefore, we do not sell loose paper separately.

Yes, all Redopapers products can be recycled. But before you start recycling, there are still many options left. How about wrapping your next gift with our prints? Turn it into a nice envelope, stick it on the wall or frame it. Write from left to right and from right to left and use every little piece of the paper. When there is nothing left to use the paperware for, put it in the bin for old paper. 

Do you have a product with a plastic banner? When the book is completely full, cut the cover loose from the paper and sort the materials by type.

At checkout, shipping costs are automatically calculated based on your destination. We keep shipping costs as low as possible. We do not take a large margin, so free shipping is not possible. This is because our products are made entirely locally and circularly.

Redopapers only ships within Europe. That is a conscious and sustainable choice.

Your order will be shipped on the first following Thursday. After shipment, a parcel within Belgium takes 1 - 8 working days on average. The normal shipping time within Europe is 2 - 12 working days.

After shipment you will receive an email from Bpost with a tracking number. You can enter this number on the Bpost website and follow your order. Haven't received your email? Check your spam folder.

Haven't received your shipping confirmation or is the status of your order still "open"? Please feel free to contact us: shop@redopapers.com.

How nice that you are thinking about sustainable options. It is certainly possible to pick up your order in Antwerp. Send us an email at shop@redopapers.com when you want to come by and we’ll let you know when it suits us best.

You have the right to exchange or return your order within 14 calendar days. You do not have to give a reason for doing so. Just send us an email and tell us you want to exchange or return. The product must be in good condition, with the paper wrap still attached. The shipping costs for returning your order are for you.

Maybe we didn’t answer your question completely. Do you have a specific question? Contact us: shop@redopapers.com.

That is of course possible. Send us an email at shop@redopapers.com when you want to come by and we’ll let you know what suits us best. 

If you want to return your parcel, send us an email at shop@redopapers.com. Bring the parcel back to our studio by appointment or return it by post. As soon as we’ve received your package in good condition, we take care of the refund.

Send us an email with photos of the damage within 2 days of receipt. This way we can further arrange it. You’ll receive a compensation or new products.

You will be refunded the same way you paid for your order. First you will receive a confirmation email when we paid the refund. You will then receive the amount as fast as possible, most likely on the same day, on your account. Did you pay with a credit card? Then you will receive the amount on your credit card statement within 14 days.

Yes, order online and receive the gift voucher digitally in your mailbox. We have three different options: a voucher worth 25, 50 or 75 euros. This way your friend can look through our paper collection themselves. We will send the package.

TIP: Print the voucher on a nice piece of paper that you have at home. Extra original!

Fill your shopping basket with your favorite stationery in our shop. At the checkout, enter the unique code mentioned on the gift voucher. The amount of your order will automatically be deducted from the total amount of your gift voucher. 

Do you have any budget left? The remaining amount will be available on your gift card. Use the same code again later.

If you have returned your order and we received it well, we will automatically update the balance on your gift card.

Sure you can! We offer a corporate discount on all products to make your choice even easier. Read all about it here.

You can! For both small and larger groups. For small quantities it is possible to personalize the wrapper around the product with your logo. For larger quantities, your logo can be printed on each sheet of the products. More information here.

How nice that you think of us. Please read here which types of paper we are happy to receive. If your paper does not meet these criteria, unfortunately we cannot accept it.

Kind of you to think of us. We are open for interviews. We also have beautiful packshots of our products available. Contact us with your specific question and we will help you: hello@redopapers.com.

Redopapers has a webshop. You will always find the complete collection here. Do you prefer not to buy online because you like to smell or feel before you choose? Then you can go to one of our beautiful points of sale.

Do you work in a shop and would you like to become a Redopapers point of sale? That is possible!

Please contact us: shop@redopapers.com.

By appointment only. Send us an email and tell us when you would like to come by: shop@redopapers.com. We are not always available.

This is possible under certain conditions. We would very much like to save all possible paper types and quantities of paper, but unfortunately this is not possible. It is important that you have a large stock to give that meets these conditions.

When ordering, enter your company details and you will automatically receive an invoice.