FAQ
Waste materials
What can I do with my (company’s) paper waste?
Redopapers upcycles paper waste into new stationary. Upcycling is not the same as recycling. This means your paper waste has to be of certain quality and size to reuse. If you have leftover envelopes, flyers, magazines, … it’s not possible for us to create new cut-outs for our products.
However, if you have a large amount of leftover posters, recto printed and on uncoated (writeable) paper, you can always send us an email via hello@redopapers.com. And who knows: maybe your paper waste will pop up in our stationery!
What can I do with my (company’s) old banners?
Redopapers upcycles old banners into refillable covers for notebooks and agenda’s. As a company, we gladly turn your old banners into unique notebooks with your logo. Ask a price quote on our website or contact olivia@redopapers.com for more information.
Sustainable production
What is the difference between upcycling and recycling paper?
Upcycling vs. recycling: there’s a very important difference. Recycling involves the destruction of waste, in order to create something new. Upcycling (or reusing) takes waste and creates something new from its current state.
In the case of paper, recycling means that new fibers are being mixed with old paper scraps and lots of water to create new paper. Sadly, paper fibers can’t be recycled infinitely. That’s why we made it our mission to upcycle existing paper scraps and give them an extra life cycle before being recycled. You can read more about this topic on our website.
How is the production process of Redopapers so sustainable?
All our paper products are made from waste from the graphic industry. We actively look for residual materials and examine them in detail. After that, we start thinking of our design and the beautiful products and planning tools we could make of the available materials. This makes our production process different from the usual process. We start from the available waste materials before we start designing our product.
We do not add new paper, so there is no new waste created. Sustainability is in the DNA of Redopapers. We apply our sustainable approach to every aspect of our company. For example: we ship orders in used paper materials, we use ecological paper tape to seal your orders and we limit our transportation as much as possible.
Does Redopapers extract raw materials?
No, we do not extract new raw materials, instead we use existing materials. Within every industry - in our case the graphic industry - raw materials inevitably end up being waste. That's the point where we change direction. By giving new life to paper waste from print companies and cultural institutions, we are getting closer to a circular economy. Besides: we love paper! This specific way of working gives us the opportunity to process beautiful sheets of old paper into a practical and aesthetically unique design product.
Where are your products being produced?
Redopapers produces locally. Our raw materials come from local print companies and cultural houses. Almost all steps in our production process take place in and around Antwerp.
Webshop & Shipping
How can I choose the right notebook for me?
Step 1: choose your favorite banner on our webshop. Your notebook sleeve will be a unique cut-out from the chosen design.
Step 2: choose your paper filling. We offer blank notebooks and bullet notebooks.
Why is there a minimum order amount applying on your webshop?
As a small, but mostly sustainable company we start shipping from 19,80 euros. On one hand, we want to reduce the number of small shipments. On the other hand, this minimum amount makes the shipping costs, which we partly pay, bearable for us.
How does shipping work?
As a small, but mostly sustainable company we start shipping from 19,80 euros. At checkout, shipping costs are automatically calculated based on your destination.
If you order before 12AM, your parcel will be shipped the next business day.
Free shipping is available for orders from 50 euros.
Is international shipping possible?
Yes, Redopapers only ships within Europe. That is a conscious and sustainable choice.
Where is my order?
A parcel within Belgium takes 1-3 business days to be delivered. Outside Belgium, depending on the country, shipment takes 2-10 business days on average.
After shipment, you’ll receive an email with a tracking number. Didn’t receive an email? Please check your spam folder.
Haven’t received your shipping information or is there a problem with your shipping? Please contact us at shop@redopapers.com
Is there a local pick-up?
Unfortunately, local pick-up is no longer available. If you want to see our products in real life, you can visit the nearest point of sale.
How do I receive an invoice of my purchase?
When ordering, enter your company details and you will automatically receive an invoice within 3 days.
Exchange & Return
What if I change my mind about my order?
You have the right to exchange or return your order within 14 calendar days. You do not have to give a reason for doing so. Just send us an email and tell us you want to exchange or return. The product must be in good condition, with the paper wrap still attached. The shipping costs for returning are on you.
How do I return my parcel?
To return your parcel, send us an email and tell us you want to exchange or return. After that, you can ship the products in good condition to the following address: Redopapers BV, Luchthavenlei 7b, 2100 Deurne. As soon as we’ve received your package in good condition, we take care of the refund.
The product I ordered is damaged. What should I do?
Send us an email with photos of the damage within 2 days of receipt. This way we can evaluate the damage. You’ll receive a compensation or new products.
When and how will I receive my refund?
You will be refunded the same way you paid for your order. First you will receive a confirmation email when we paid the refund. You will then receive the amount as fast as possible, most likely on the same day, on your account. Did you pay with a credit card? Then you will receive the amount on your credit card statement within 14 days.
Gift vouchers & Discounts
Does Redopapers work with vouchers or gift cards?
Absolutely! Choose from various amounts and get your digital gift voucher delivered straight to your inbox. This allows your friend to browse our paper collection online and have their chosen gift shipped directly to their doorstep.
TIP: Print the voucher on a nice piece of paper that you have at home. Extra original!
I received a gift voucher. How do I redeem it?
Fill your shopping basket with your favorite stationery in our shop. At the checkout, enter the unique code mentioned on the gift voucher. The amount of your order will automatically be deducted from the total amount of your gift voucher.
Do you have any budget left? The remaining amount will be available on your gift card. Use the same code again later.
What happens to my credit or gift card in case of a refund?
If you have returned your order and we received it well, we will automatically update the balance on your gift card.
Points of Sale
Where can I buy Redopapers products?
Redopapers has a webshop. You will always find the complete collection here. Do you prefer not to buy online because you like to smell or feel before you choose? Then you can go to one of our beautiful points of sale.
I would like to become a point of sale.
Do you work in a shop and would you like to become a Redopapers point of sale? That is possible!
Please contact us: shop@redopapers.com.
Other
I am a stylist/journalist/photographer/... and I want to use Redopapers products.
Kind of you to think of us. We are open for interviews. We also have beautiful packshots of our products available. Contact us with your specific question and we will help you: hello@redopapers.com.
