Exchange & Return

What if I change my mind about my order?

You have the right to exchange or return your order within 14 calendar days. You do not have to give a reason for doing so. Just send us an email and tell us you want to exchange or return. The product must be in good condition, with the paper wrap still attached. The shipping costs for returning are on you.

How do I return my parcel?

To return your parcel, send us an email and tell us you want to exchange or return. After that, you can ship the products in good condition to the following address: Redopapers BV, Luchthavenlei 7b, 2100 Deurne, Belgium. As soon as we’ve received your package in good condition, we take care of the refund.

The product I ordered is damaged. What should I do?

Send us an email with photos of the damage within 2 days of receipt. This way we can evaluate the damage. You’ll receive a compensation or new products.

When and how will I receive my refund?

You will be refunded the same way you paid for your order. First you will receive a confirmation email when we paid the refund. You will then receive the amount as fast as possible, most likely on the same day, on your account. Did you pay with a credit card? Then you will receive the amount on your credit card statement within 14 days.